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As we enter Phase 2 in Ontario, we will continue to serve our pet communities. We will be maintaining our current health and safety measures within the hospital. We kindly ask that you refer to our previous COVID-19 updates on our website if you are unsure of our procedures. Our staff will continue to screen over the phone. We will also continue accommodating via appointment only. Emergencies and urgent care visits will continue alongside all other appointments. We are available for any and all medical concerns your pets have. Your continued cooperation throughout this next phase will allow us to continue to successfully serve you and your pets with the highest standard of care.
We thank you for trusting us with your pets’ care throughout these challenging times. The safety of our clients and staff will continue to remain a priority as we continue forward.
– The Beattie Team
Wearing a mask before entering the clinic is mandatory. This includes any type of cloth mask and/or face covering.
Please sanitize your hands thoroughly upon arrival.
Only clients & patients with appointments will be able to enter the clinic, please call us or visit our website online to book an appointment (online appointment requests will be responded to within 24 hours). Emergency and urgent care services will all continue, we kindly request that you call as soon as possible prior to arrival.
Only bring what is necessary to your appointment and leave extra belongings in the car or at home.
No food or drinks
There will be a screening process over the phone prior to your appointment. We will continue to provide instructions related to your appointment and arrival.
We kindly ask that you maintain a distance of 6 feet from other clients and staff as consistently as possible.
Our staff will continue to follow strict health and safety measures in place.
Please use the bathroom before you arrive for your appointment.
All rooms are being carefully disinfected after each appointment including emergency visits, this may cause some delay. We appreciate your patience during any wait time caused by this. If we don’t have a clean exam room available please be prepared to wait outside or in your vehicle.
If you wish to purchase retail products, please call in advance for our staff to have it ready for pick up/curbside delivery OR order online via myvetstore.ca/beattie. Payments will be accepted over the phone.
Safety of our staff members and clients is a priority at Beattie Pet Hospital and it is important that our hospital remains open to serve the needs of our pet community.
We are taking added precautions to keep our clients and employees safe.Precautions we have implemented in Hospital:
Disinfecting exam rooms and common reception area after clients leave
Janitorial services after hours
Reduced number of staff working in hospital
Reduced volume of clients coming in
Increased hand sanitizers around hospital and client area for use by staff and clients
Social distancing in exam rooms with staff and clients
Requesting clients to wait in car or go home while diagnostics are happening at hospital
Having clients who are healthy and do not have symptoms sanitize their hands
We are doing our part as best we can during these times and are staying updated accordingly, as new information continues to come out.
Our Staff is kindly asking the following to clients over the phone:
If you have traveled outside of the country in the last two weeks or are experiencing any flu-like symptoms and your pet doesn’t require immediate medical attention, call us and we will guide you appropriately to seek care for your pet.
Thank You for your understanding and we look forward to helping your pets in the best way possible. The Beattie Team.