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New Clients

Welcome to the Beattie Animal Hospital New Patient Centre!

Find out how our website can help you as a new family member by utilizing our online forms and information as to what to expect here at  Beattie Animal Hospital.  Please feel free to explore our virtual office tour and veterinary resources, as well as the different payment options that we offer.

We always welcome new clients and patients to our full service veterinary practice in Brantford, serving Hamilton, Ancaster and Cambridge.  We know you will be very happy with our services.

We look forward to meeting you and your pets!

What to Expect

Veterinary Service with Courtesy & Respect!

As a new client of Beattie Animal Hospital in Brantford and serving Hamilton, Ancaster, and Cambridge, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

You will normally see a Veterinary Technician first who will take a history, and gather some data for the doctor.  A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary.  You will normally see the Technician again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you.  Our client care specialists will handle billing and schedule any needed follow up.

We are excited to meet you and your human and animal family members!

Frequently Asked Questions

Isn’t the cost of veterinary medicine out of sight and unreasonable?

The extent of care given to any animal is ultimately determined by the owner. Every pet owner has different ideas as to what is acceptable pet care. Veterinarians can only make their clients aware of the medical options that are available. Then, they guide owners in their choices regarding the most important health care options for their pets. The final decision and choices rest with the owner. Veterinarians are willing and do go to the extra mile for pet owners, but owners should be prepared for the associated expenses and understand that the veterinarian should be compensated for his/her professional services and related expenses.

If my veterinarian doesn’t clear up my pet’s problem, can’t I get a refund?

Fees cover what is done for the animal including an examination, administration of tests, diagnosis, treatment and medications. Same problem can be long term or involve multiple and/ or changing causes. Treatment may be on going. To effect a cure is not always possible. You are paying for an honest attempt to diagnose and treat a problem. There is no implied guarantee.

Why is veterinary care for my pet(s) so expensive?

Relatively speaking, veterinary care is a great value! The cost of veterinary care has risen very little over the last 20 to 30 years, especially when compared to the cost of human health care or almost any other services.

Veterinary fees are a reflection of the costs of maintaining suitable facilities, equipment and support personnel to provide the level of care that is expected in animal medicine today. Remember, too, the original cost of the animal has no bearing on the cost of services delivered. Annual veterinary care is a cost that should be factored in to the decision to own a pet.

Why can’t veterinarian advise, diagnose and /or prescribe over the phone and save me a whole lot of time and money?

Not only it is unethical and illegal to prescribe for an animal that hasn’t been physically examined by a veterinarian.It is also impossible to come up with an accurate diagnosis and rational plan of treatment.

A veterinarian can’t make a diagnosis based on symptoms only as observed by the owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical exam and other diagnostic tests are required to determine the cause of the symptom and best course of treatment.